Tulisan 2
” The customer is
always right ”
1. Do you agree that?
-
Yes I do, because the customer can be likened to as the king, so the customer
should get the best service from the sales clerk. If I become a customer
for sure also I want to be serviced with great hospitality and full of smiles
from the sales clerk, because I think the hospitality is the key of a best
service and a smile that always make the customer feel appreciated and be respected,
so that the customer gets the satisfaction of these services have been provided
by the sales clerk and also get a good impression for the customer.
2. Look at this
definition. Think of your own good experiences as the customer.
-
It’s about people, not just places.
( Nothing )
-
It’s about and always smiling
(I had an
experience a satisfactory service from a customer service girl in a bank, that
when I want to open a new bank account and she is from the beginning of talking
until the end with her, surely she always smile to me and I felt myself very
appreciated by her. Her name is Aini, she has beautiful face, tall body and she
is so kind then friendly.)
-
It’s about and always listening
(I had an
experience a satisfactory service from the waitress in one of the
restaurant in south Jakarta, my parents and I ate together to celebrated my
mother’s birthday about three years
ago. at the first time I got maximum service from a waitress who unlike waitress
before, she was always able to understand what
we want, and always listen to what we requesting even though is a little bit
sidetracked from the composition should have been on the list of menu.)
-
It’s about delighting the customer, not just
serving the customer
( Nothing )
